Terms & Conditions
SUBJECT MATTER OF THE CONTRACT
These general terms and conditions govern the purchase of products or services made remotely via electronic networks from Fanciulli Art, with registered office at Via Pontinia 19, 04100 Latina. Each purchase transaction is governed by the provisions of Italian Legislative Decree no. 206 of 6 September 2005 (Consumer Code), in particular Section II, Part II, Title III concerning distance contracts, and, with regard to the protection of personal data, by the provisions of Italian Legislative Decree no. 196 of 30 June 2003.
PURCHASE ORDER AND CONCLUSION OF THE CONTRACT
The contract is concluded when the Supplier receives the Customer’s purchase order for the selected products and/or services submitted through www.fanciulliart.com. Submission of the online purchase order implies that the Customer has fully read and accepted these General Terms and Conditions and payment terms. The Customer declares that they have reviewed all information provided during the purchasing procedure. If the Customer is a consumer (that is, a natural person acting for purposes unrelated to any business, commercial, craft or professional activity), once the purchase procedure has been completed, the Customer shall print or save an electronic copy, or otherwise retain these terms of sale, also in accordance with Articles 52 and 53 of Italian Legislative Decree 206/2005 concerning distance contracts. Any right of the Customer to compensation or indemnification, as well as any contractual or non-contractual liability for direct or indirect damage to persons and/or property arising from the non-acceptance, even partial, of an order, is expressly excluded.
PURCHASE METHODS
Purchases of products and services offered on www.fanciulliart.com are made at the price shown on the website, to be confirmed when the order is confirmed, plus shipping costs. Before the purchase is confirmed, the total cost of each selected product or service, the overall total and the shipping costs will be summarised.
PRICING & PAYMENT
Payment for the purchased services and products, together with the related shipping costs, must be made using the method selected when placing the order:
CREDIT CARD - PAYPAL - APPLE PAY - GOOGLE PAY - KLARNA
DELIVERY OF PRODUCTS AND SHIPPING COSTS
Products will be delivered as follows:
- Express Courier - Delivery will be made to the shipping address provided by the Customer.
The Customer must check that the parcel is intact, undamaged and not wet. Only after this check should the Customer accept delivery. If, after accepting delivery, the contents of the parcel are found to be damaged, the Customer will have 24 hours from the delivery date to contact Fanciulli Art and request the insurance reimbursement, providing photographs that clearly show the damage.
ORDER PROCESSING TIMES
The processing times indicated on the product pages are approximate and are not to be considered binding. Nevertheless, the Supplier will endeavour to process orders as quickly as possible, taking into account the time required to produce the products or provide the purchased services. The Company shall not be liable for delays by national couriers caused by external circumstances or force majeure. In this regard, the Customer acknowledges that order processing times vary according to the type of work and the quantity requested.
If the Customer has purchased a service, it is the Customer’s responsibility to send the material required for the Company to provide that service. The required material is specified on the relevant service page. The Company cannot provide the service until all required material has been supplied in full and exclusively in the manner described on the service page.
RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the contract concluded with the Seller, without penalty and without stating a reason, within ten (10) working days from the date of receipt of the products purchased on www.fanciulliart.com. To exercise the right of withdrawal, the Customer must email info@fanciulliart.com and wait for the return form, which will be sent to the Customer by email.
Only after receiving the form may the Customer send the return. Returns will not be accepted without an explicit request from the Customer and without the Company having sent the return form. The Customer bears the shipping costs and risks associated with the return. Once the returned item reaches our address at Via Pontinia 19, 04100 Latina (LT), the Company will issue the refund within 10 working days.